Return & Refund Policy

1. Return Eligibility & RMA Requirement

Returns are accepted only within 30 calendar days of the delivery date shown on your carrier tracking. Returns requested after 30 days will not be accepted.

Before sending anything back, you must request a Return Merchandise Authorization (RMA) by emailing surrongavin2299@gmail.com with your order number and the reason for the return. We will review your request and, if approved, provide an RMA number and return instructions. Returns sent without a valid RMA number may be refused at the carrier or at our facility and returned to sender at your expense.

2. Condition Requirements

To be eligible for a refund, returned products must:

• Be unused and never installed on a vehicle
• Show no signs of wear, scratching, or use
• Be in original manufacturer packaging
• Include all manuals, hardware, accessories, and packaging materials originally included
• Be in resalable condition

We inspect every return against these conditions before approving a refund. See Section 6 for what happens if a return does not meet them.

3. Items Not Eligible for Return

The following are not eligible for return under any circumstances:

• Parts that have been installed
• Used or worn parts
• Modified or altered parts
• Products damaged by customer use, misuse, or improper installation
• Electrical components that have been installed or connected to a vehicle or power source
• Batteries, unless the battery is defective (see Section 8)
• Clearance items
• Items marked as final sale
• Gift cards
• Custom or special-order products

4. Compatibility & Wrong-Part Orders

You are responsible for confirming that a part is compatible with your specific bike, model, and configuration before ordering. If you order the wrong part, we will accept a return only if the item is still new, meets every condition in Section 2, and is returned within the 30-day window in Section 1. Wrong-part returns are subject to the shipping cost rules in Section 5.

5. Shipping Costs

• Original outbound shipping charges are non-refundable.
• You are responsible for all return shipping costs, unless we shipped the wrong item or the product arrived defective (see Section 8), in which case we cover return shipping.
• We strongly recommend purchasing shipping insurance and tracking for any return shipment. We are not responsible for return packages that are lost, stolen, or damaged in transit back to us.

6. Refunds & Failed Inspections

Refunds are issued only after we receive and inspect the returned item against the conditions in Section 2. If the return is approved, we refund the purchase price (excluding original shipping, per Section 5) to your original payment method. Refund processing typically takes 5–10 business days after approval, depending on your payment provider.

If a returned item fails inspection, for example due to installation, use, damage, missing packaging, or missing accessories, we may reject the return. Rejected returns are shipped back to you at your expense, and no refund will be issued.

7. Order Cancellations

You may cancel an order at no cost any time before it ships. Once an order has shipped, it can no longer be cancelled and is instead handled as a return under this policy, including the RMA requirement in Section 1.

8. Wrong Item or Defective Product

If we shipped you the wrong item, or your product arrived defective, notify us at surrongavin2299@gmail.com within 7 days of delivery. If approved, we will provide a prepaid return shipping label and, at our discretion, replace the item or issue a refund. Claims submitted after 7 days may be handled as a standard return under Sections 1–6 instead.

9. Warranty Claims

Where a product carries a manufacturer's warranty, warranty claims are handled according to that manufacturer's warranty terms, and we may direct you to the manufacturer to process the claim. Beyond what is required by law or expressly stated on a specific product page, MX Mini Co. does not provide additional warranties of its own.

10. How to Start a Return

Email surrongavin2299@gmail.com with your order number, the item(s) you want to return, and the reason for the return. Once your RMA is approved, we will confirm the return address ([RETURN SHIPPING ADDRESS — update if different from BUSINESS_ADDRESS]) and any special packaging or labeling instructions. Do not send a return before receiving RMA confirmation. You can also reach us through our Contact page or by phone at [SUPPORT PHONE NUMBER].